Effective Oct 1, 2019
Refund requests are reviewed on a case by case basis. The refund policy as described in the Terms of Service does not serve as a guarantee of refund. Typically, only new subscribers may be eligible for a refund. Multiple factors are taken into consideration, of which may include (but not limited to): amount of account management provided, amount of followers received, date of subscription, events of force majeure, contract period binding, subscription type, past experience with the Service, account manager feedback, targeting as defined by the Customer.
Refunds for annual subscriptions are provided at the sole discretion of the Company. Refunds are not provided for annual subscriptions if the Service is provided as stated. Fulfillment of Service results in cases of non-refund. Should a refund for an annual subscription be provided at the discretion of the Company, the Company may offer only partial refund in accordance to the remaining time on the Subscription minus discount offered on the price.
As stated in the Helpdesk FAQ and Terms of Service, pausing an account does not cancel the subscription and related charges. The pause functionality serves to let your account manager know he should temporarily stop activity on your account. It does not pause the subscription itself, meaning it does not affect time until the subscription is renewed or the billing date. We don’t currently credit additional days for paused days. If you believe you should be refunded for a paused account please contact Support, refunds will be reviewed on a case by case basis.
Refund requests based on performance issues of account management are reviewed on a case-by-case basis. Requests may include but are not limited to slow growth or irrelevant quality of followers and/or likes. While the Company strives to render Services as best as possible through the Intermediary, the Company is under no obligation to fulfil requests of refunds.
Refund requests based on quality of account management are reviewed on a case-by-case basis. Requests may include but are not limited to actions taken by their account manager that extend beyond the scope of the Agreement, such as inappropriate likes, or commenting and following. While the Company strives to render Services through the Intermediary, the Company is under no obligation to fulfil requests of refunds.
Should a refund request be submitted by the Customer due to the Customer not being aware of a recurring subscription, the Company are able to fulfil said requests at its sole discretion. Generally, it is the responsibility of the Customer to understand the nature of their Billing Agreement, which is expressly mentioned on the Pricing section of the Website, as well as during the checkout process of the Company's designated payment provider.
Should the customer request a refund on the basis that the service is not as expected, the Company are able to fulfil such refund requests at its sole discretion. The Customer is offered a 3 (three) day trial without obligation to enter a Billing Agreement with the Company. The trial period is for evaluation purposes of the Customer. As such and while the Company strives to render Services as best as possible through the Intermediary, the Company is under no obligation to fulfil refund requests in the event the Customer claims service is not as expected.
Should the Customer cancel the Billing Agreement with the Company in an untimely fashion, the Company are able to fulfil said refund request at its sole discretion. In most instances, the Customer is offered Services for the rest of the paid month. Should an untimely cancellation occur within a reasonable timeframe as determined by the Company, the Customer may be eligible to a refund.
Should the Customer request a refund due to account inactivity as caused by technical issues and/or the non-participation of the Intermediary account manager, the Company may issue a refund at its sole discretion. Refunds in such instance are typically fulfilled when the issue cannot be solved within a reasonable timeframe as determined by the Company. As such, refund requests are reviewed on a case-by-case basis.
Should the Customer enter an additional billing agreement with the Company that renders the first billing agreement obsolete, the Customer may be double-charged by mistake. In such instance, the Company shall always endeavor to refund the Customer in a reasonable timeframe as determined by the Company.
If you believe you should be issued a refund, please reach out to our support team with full details of your request. While we strive to be as fair as possible when reviewing a refund request, please keep in mind that refunds are usually provided only in extreme circumstances.