Effective Oct 1, 2019
These Terms & Conditions (hereby referred to as "Terms") serve to govern the use and access of our dashboard and correspondence with our subcontracted social media account managers (hereby referred to as "Services"). Please go through these Terms carefully and thank you for looking into our Terms, as they are important to understand!
When we use the words "RaindevSocial," "we,", "our," or "us" throughout this policy, we're referring to Raindev LLC, which is understood as the intermediary company that connects "Account Managers" to provide the Customer with Services listed on our website. When we talk about "Services" in this policy, we are referring explicitly to the actions committed by Account Managers in order to help you grow your social media accounts.
A company, organization, or other qualified third party we refer to in these Terms are considered the "Customer". Being a Customer effectively makes you a member of our Community. Every member of our Community is provided a communication channel to an "Account Manager", which in and beyond these Terms is understood as a third-party, subcontracted person(s) that provides Services of RaindevSocial on behalf of the Customer. An Account Manager is granted access to the social media account(s) of the Customer, thus allowing for the fulfillment of Services.
Your Customer Data is accessed discreetly both by employees of RaindevSocial and by third party, sub-contracted account managers in order for improved delivery of Services. You agree to allow access to Customer Data upon registering for access to our Services under a "Contract", which is activated upon Customer Registration. This Contract holds our commitment in delivering Services to the Customer through the delegation of tasks to a subcontracted Account Manager.
Services we provide are strictly unavailable to children under the age of 18. If a child under the age of 18 has provided us with their information without a consenting parent/guardian, please contact us immediately.
These Terms remain in effect until the end of the Customer's billing cycle. The Customer is entitled to cancel their contract with us without prior notice or given reason. The Customer is required to cancel their billing at least ONE (1) day prior to the following billing cycle. Otherwise, the Customer is obliged to fulfil the last month of billing prior to cancellation. Please note that pausing an account does not cancel the subscription and related charges.
The Customer is due to be billed on the 31st of March for the provision of Services from the 31st of March to 30th of April 2017.
Scenario 1 - The Customer cancels on 31st of March: The Customer will still pay for services supplied for the periods of 31st of March - 30th April 2017. The Customer will not be billed on the 30th of April, for the month of May.
Scenario 2 - The Customer cancels before 30th of March: The Customer will not pay for the periods of 31st of March - 30th April 2017. The Customer shall not receive any Services after the 30th of March.
Alternative methods of account growth may be employed by the company at its discretion in cases where account managers are technically prevented from working on client accounts. Alternative methods include external account promotions across subsidiary websites and/or external websites. These methods aim to increase the number of followers by increasing traffic to the Instagram account of the client. Such methods do not violate the client account privacy. RaindevSocial will never use a client account to benefit any other party in any way, shape or form.
Services provided by Account Managers of RaindevSocial will not be held accountable to the Company, Raindev LLC. The Company may not be held liable for any potential damages incurred. We may directly step in and take what we deem appropriate action against the Customer or Account Manager (including the disabling of accounts on the RaindevSocial website) depending on circumstance. In no event will you or us have any liability to the other for lost profit, revenue, or any cimrcumstantial, incidental, consequential, punitive, or other forms of damages however they may have been caused, whether in contract, tort, or under any other theoretical circumstance of liability and regardless of whether the party has been advised of the possibility of the aforementioned damages. You will have no financial liability to us for a breach of these Terms, and our maximum aggregate liability to you for any alleged breach of these Terms is FIVE US DOLLARS (5 USD).
While RaindevSocial strives to provide the very best Account Managers to fulfill services to the Customer, unforeseeable circumstances may prevent our Account Managers from fulfilling their contractual obligations. Otherwise known as "Superior Force," a "Force Majeure" is understood as natural disasters, including fire, flood, earthquakes, storms, hurricanes, other natural disasters, war, invasion, acts of hostility, civil war, rebellions, revolutions, insurrections, military coups, terrorist activity, suspension of electricity or phone services. No party is considered liable under said events. Should the Service to the Customer be postponed, suspended, or cancelled under Force Majeure, both the Customer and the Company agree not to hold any party liable.
Refund requests are reviewed on a case by case basis. The refund policy as described in Refund Policy does not serve as a guarantee of refund.
Thank you for your understanding and cooperation. Let's grow your social media together!